Frequently Asked Questions
Find answers to common questions about Smart Solid Waste Management services.
What is the Solid Waste Collection VLTS Mobile App?
Solid Waste Collection VLTS Mobile App is a citizen service application that helps citizens track waste collection vehicles, check arrival time (ETA), and register complaints related to waste collection services.
How can I download the mobile application?
Citizens can download the mobile application by clicking on the following link: https://play.google.com/store/apps/details?id=com.nic.solidwasevehicletracking
How can I register on the mobile application?
Citizens can register using their mobile number and verify it through OTP.
Can I save my address in the application?
Yes, citizens can save up to 5 addresses and check waste collection ETA for those locations.
How can I track the garbage collection vehicle?
Open the app and select the "Live Tracking" option. Select your ULB and ward to view the vehicle location and ETA.
Is the application free to use?
Yes, the mobile application is free for all citizens.
What permissions are required for the application?
The application requires location permission to provide accurate vehicle tracking and ETA information.
My location is not detected. What should I do?
Check that GPS/location services are enabled on your mobile and allow location permission for the application.
What is ETA?
ETA (Estimated Time of Arrival) shows the expected time when the waste collection vehicle will reach your location.
Can I check the previous vehicle arrival history?
Yes, citizens can view vehicle arrival trends for the last 7, 14, and 30 days.
Do I need to login to track the waste collection vehicle?
No, citizens can also use the guest option to track vehicles. However, login provides access to additional features like complaint registration and saved addresses.
What should I do if the garbage vehicle does not arrive?
Citizens can register a complaint through the mobile application or web portal with details of the issue.
How can I register a complaint?
Citizens can register complaints through the Mobile App or CM Helpline Portal.
How can I register a complaint through CM Helpline Portal?
Citizen Corner -> Register Complaint -> Enter Mobile Number -> Verify Captcha.
How can I register a complaint through Mobile App?
Mobile App -> Enter Mobile Number -> Verify OTP.
Can I check my complaint status?
Yes, citizens can check complaint status by entering their registered mobile number and OTP.